How To Fix HoYoverse Verification Failed Error

Experiencing a verification failed error on HoYoverse can be frustrating, but don't worry! In this guide, we'll provide you with some friendly and straightforward steps to help you resolve this issue. So let's get started!

HoYoverse is a popular mobile game that allows players to embark on exciting adventures and build their own virtual worlds. However, sometimes players may encounter a verification failed error, preventing them from accessing their accounts or enjoying the game. This error can occur for various reasons, but rest assured, we have some solutions to help you overcome this obstacle.

To change your email or mobile number on HoYoverse, simply log in using your Google or Apple ID. This option allows you to connect your account to a more convenient and reliable login method. Alternatively, you can also connect through social media platforms like Twitter and Facebook. These options not only provide a seamless login experience but also add an extra layer of security to your account.

Once you have successfully logged in, navigate to the Account Management section within the app. Look for options to change your email address or mobile number. Update them accordingly and save the changes. This step ensures that your account information is up to date and accurate, minimizing the chances of encountering verification errors.

After updating your email or mobile number, you may need to verify it with a new code. Check your inbox or messages for the verification code sent by HoYoverse. Enter the code in the designated field within the app to complete the verification process. This step is crucial as it confirms the ownership of the newly updated email or mobile number.

Sometimes, a weak internet connection can hinder the process of sending and receiving verification codes. If you're facing issues sending the verification code due to a weak internet connection, try restarting your router. Turn off the router, wait for a few seconds, and then turn it back on. Wait for the internet connection to stabilize before attempting to send the code again. This simple step can help resolve connectivity issues and ensure smooth verification.

In some cases, errors and blackouts can occur due to insufficient space or accumulated cache files. To prevent such issues, go to your phone settings and clear cache files specifically related to the game details. This step helps optimize your device's performance and ensures that the game runs smoothly. Additionally, ensure that you have enough available storage space on your device to accommodate the game data. Insufficient storage can lead to errors and hinder the verification process.

If none of the above solutions work for you, don't lose hope! HoYoverse has a dedicated customer service team ready to assist you. You can reach out to them via email at support_os@hoyoverse.com. Explain the issue you're facing in detail, and they will guide you through the troubleshooting process. Alternatively, you can also use the in-game feedback feature to report the problem. This allows the customer service team to have direct access to your account and provide personalized assistance.