How to fix Assassin's Creed Shadows not loading on PS5 and Xbox

Learn how to fix AC Shadows not loading on PS5 and Xbox with our step-by-step guide. Get back to gaming without interruptions and enjoy your favorite titles.
Assassin's Creed Shadows, a highly anticipated title, is encountering loading issues for some players on Xbox Series X|S and PS5. This guide provides a structured approach to resolving these problems.

fix AC Shadows not loading on PS5 and Xbox

Understanding the Problem: Potential Causes

Loading issues can stem from various factors, including corrupted game files, system software glitches, and server-related problems.

Troubleshooting Steps:

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Console Restart:

• Rationale: Resolves temporary system glitches.
• PS5:
  • Hold the power button for approximately 10 seconds to power off.
  • Unplug the console for 30 seconds, then plug it back in.
  • Power on the console.
• Xbox Series X|S:
  • Press and hold the power button for approximately 10 seconds to perform a full shutdown.
  • Wait for one minute, then power on the Xbox.

System Updates:

• Rationale: Ensures compatibility and resolves software glitches.
• PS5: Settings > System > System Software > System Software Update and Settings.
• Xbox Series X|S: Settings > System > Updates.

Game File Verification:

• Rationale: Checks for and repairs corrupted or missing game files.
• PS5: Highlight the game on the home screen > Options button > Check for Update.
• Xbox Series X|S: My Games & Apps > Manage > Updates.

Game Reinstallation:

• Rationale: Resolves persistent file corruption issues.
• Procedure: Delete the game from the console and redownload it from the library or store.

Cache Clearing (PS5 Only):

• Rationale: Resolves performance-related issues.
• Procedure: Power off the PS5, unplug it for 30 seconds, plug it back in, and restart.

Server Status Check:

• Rationale: Verifies server-side issues.
• Procedure: Visit the Ubisoft Support page (support.ubisoft.com) or check Ubisoft's social media accounts for updates.

Cloud Sync Disablement (PS5 Only):

• Rationale: Resolves syncing-related crashes.
• Procedure:
  • Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Sync Saved Data > Disable auto-sync.

Database Rebuild (PS5 Only):

• Rationale: Fixes system errors.
• Procedure:
  • Boot PS5 in Safe Mode (hold power button until two beeps).
  • Select "Rebuild Database."

Factory Reset (Last Resort):

• Rationale: Resolves persistent system-level issues.
• PS5: Settings > System > Software > Reset Options > Reset Your Console.
• Xbox Series X|S: Settings > System > Console Info > Reset Console.

Preventative Tips:

• System and Game Updates: Regularly check for and install updates.
• Proper Ventilation: Prevent overheating to avoid performance issues.
• Wired Connection: Use a wired internet connection for stable server access.

Key Considerations:

• These steps address common loading issues.
• If problems persist, contact Ubisoft Support or console customer service.
• Always ensure your console has proper ventilation.
• An unstable internet connection can cause issues.

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