How to Fix Star Citizen Error Code 19000 - Account Login Failed

By Lidia Rozo | 2023-07-19 08:05:47

Learn how to fix Star Citizen Error Code 19000: Account Login Failed. Step-by-step instructions and troubleshooting guide.

Star Citizen is a highly anticipated space simulation game that has garnered a massive following since its announcement. However, like any other online game, it is not immune to errors and bugs. One of the most common errors that Star Citizen players encounter is Error Code 19000, which leads to account login failure. In this blog post, we will explore various troubleshooting steps to help you resolve this frustrating issue and get back to exploring the vast universe of Star Citizen.

Check Star Citizen Server Status

Before diving into troubleshooting steps, it is essential to check the status of Star Citizen's servers. Sometimes, the error may not be on your end, but rather due to server maintenance or connectivity issues. Checking the server status can save you time and frustration. To check the server status, follow these steps:

1. Visit the official Star Citizen website.
2. Look for any announcements or notifications regarding server status.
3. If there are no official announcements, you can also check community forums or social media platforms for updates from other players.

Restart the Game

Restarting the game may seem like a simple solution, but it can often resolve various technical issues, including Error Code 19000. By restarting the game, you give it a fresh start, allowing it to reset any temporary issues. Follow these steps to properly restart Star Citizen:

1. Close the game client completely.
2. Check the Task Manager (Ctrl+Shift+Esc on Windows) to ensure that all Star Citizen processes are closed. If any processes are still running, end them.
3. Wait for a few minutes and then relaunch the game.
4. Attempt to log in again and see if the error persists.

Use VPN

Sometimes, Error Code 19000 may be caused by regional restrictions or network problems. Using a Virtual Private Network (VPN) can help bypass these issues and establish a stable connection. Here's how you can set up and use a VPN for Star Citizen:

1. Research and choose a reliable VPN service provider.
2. Download and install the VPN software on your device.
3. Launch the VPN application and select a server location that is known to have a stable connection.
4. Connect to the chosen server location.
5. Once connected, launch Star Citizen and attempt to log in again.

Delete User Folder From the Directory

Another troubleshooting step to fix Error Code 19000 is to delete the user folder from the Star Citizen directory. This folder contains various configuration files that might be causing conflicts. Follow these steps to locate and delete the user folder:

1. Open File Explorer (Windows key + E on Windows).
2. Navigate to the installation directory of Star Citizen. By default, it is located under C:\Program Files\StarCitizen\.
3. Within the installation directory, locate the "USER" folder.
4. Right-click on the "USER" folder and select "Delete".
5. Confirm the deletion and restart Star Citizen.
6. Attempt to log in again and see if the error has been resolved.

Verify the Integrity of Game Files

Sometimes, corrupted game files can lead to Error Code 19000. Verifying the integrity of game files ensures that all necessary files are present and undamaged. Follow these steps to verify the integrity of Star Citizen game files:

1. Open the game launcher.
2. Click on the "Settings" tab.
3. Under the "Advanced" section, click on "Verify" to start the verification process.
4. Wait for the process to complete, which may take some time.
5. Once the verification is done, restart Star Citizen and attempt to log in again.

Encountering Error Code 19000 in Star Citizen can be frustrating, but with the right troubleshooting steps, you can overcome this issue and continue your space-faring adventures. Remember to check the server status, restart the game, consider using a VPN, delete the user folder, and verify the integrity of game files. By following these steps, you increase the chances of resolving the error and enjoying seamless gameplay in Star Citizen. Safe travels, citizens!

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