Some players are experiencing a character model bug in Marvel's Spider-Man 2 on PC, where character models (Peter Parker, Miles Morales, and others) fail to load correctly during cutscenes and gameplay. This guide provides various workarounds.
Understanding the Problem:
This bug causes characters to be invisible or only partially rendered, often with only their voices audible during cutscenes. It can also occur during regular gameplay and even in the loading menu.
Fix Marvel’s Spider-Man 2 Character Models Bug
While there's no official fix specifically for this issue yet, a hotfix has been released to address crashing problems. Some players have reported that this hotfix also resolved the character model bug, even though it wasn't explicitly mentioned in the patch notes. Therefore, the first step is to ensure your game is updated to the latest version.If the issue persists after updating, try the following workarounds:
1. Restart Game and PC (Basic Troubleshooting):
- How it helps: A simple restart can sometimes resolve temporary software glitches or file access issues.1
- Steps: Restart both the game and your PC.
2. Wait for Assets to Load (HDD vs. SSD):
- How it helps: If the game is installed on a traditional HDD (Hard Disk Drive) instead of an SSD (Solid State Drive), loading times can be significantly longer.
- Recommendation: Install the game on an SSD if possible. SSDs offer much faster loading speeds.2
- If on SSD (or after a long wait on HDD): Wait for 5-10 minutes (or even longer on an HDD) to see if the character models eventually load.
3. Change In-Game Settings (Graphics Settings):
- How it helps: Lowering graphics settings can reduce the load on your system and potentially resolve the issue.
- Steps:
- Apply the "Low Quality Preset" in the game's Graphics Settings menu.
- Restart the game.
- Check if the character models now load. If they do, you can gradually increase the settings to find a balance between visual quality and performance.
4. Change Suits (Temporary Fix):
- How it helps: Changing character suits has been reported to temporarily fix the issue for some players.
- Steps: If a character model doesn't load, try changing their suit.
- Note: This is a temporary fix and might need to be repeated each time the bug occurs.
5. Update/Downgrade GPU Drivers (Driver Issues):
- How it helps: Updated drivers often improve game compatibility and performance.3 However, sometimes new drivers can introduce issues.
- Steps:
- Update: Visit the Nvidia or AMD website to download and install the latest drivers for your graphics card.
- Downgrade (if update doesn't work): If updating doesn't fix the issue, or if the problem started after a driver update, try downgrading to the previous driver version.
6. dstorage.dll and dstoragecore.dll Files (File Manipulation):
- How it helps: These DLL files might be related to the issue.
- Steps:
- Locate the game's installation directory.
- Find dstorage.dll and dstoragecore.dll.
- Either rename these files (e.g., to dstorage.dll.bak) or move them to a different folder.
- Save the changes.
- Launch the game.
7. Verify Game Files (File Integrity):
- How it helps: This checks for and repairs corrupted or missing game files.
- Steps:
- Steam: Right-click the game in your Steam library, select "Properties," go to the "Installed Files" tab, and click "Verify integrity of game files."4
- Epic Games Launcher: Go to your Library, click the three-dot button, select "Manage," and then "Verify."
8. Reinstall the Game (Last Resort):
- How it helps: A clean reinstall can sometimes resolve persistent software issues.5
- Steps: Uninstall and then reinstall the game.
Which Fix to Try First?
Update Game: Ensure you have the latest patch.Restart Game/PC: Try a quick restart.Verify Game Files: Check for corrupted files.Change In-Game Settings: Lower graphics settings.Wait for Assets: Give the game time to load, especially if on an HDD.Change Suits: Try this temporary workaround.Update/Downgrade GPU Drivers: Address potential driver issues.dstorage.dll Files: Try manipulating these files.Reinstall: The last resort.Important Notes:
- Community Forums: Check the game's community forums for other player-reported issues and workarounds.
- Report the Bug: If none of these solutions work, report the bug to the developers. Providing detailed information about your system configuration and the circumstances when the bug occurs can help them diagnose and fix the problem.
Platform(s): PlayStation 5 PS5
Genre(s): Action-adventure
Developer(s): Insomniac Games, Marvel Games, Nixxes Software
Publisher(s):Sony Interactive Entertainment
Release date: October 20, 2023
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