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Fix Xbox 0x87e11838 Error Code

How To Fix Xbox 0x87e11838 Error Code

By
Angel Marquez
2023-08-04 02:51:07

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Learn How To Fix Xbox 0x87e11838 Error Code the step-by-step instructions from our experts to get your gaming.


Experiencing error codes on your Xbox can be frustrating, especially when they prevent you from enjoying your favorite games. One such error code that Xbox users often encounter is the 0x87e11838 error code. This error can occur due to various reasons, including network connection issues, problems with the Alternate MAC Address, or even hardware issues. In this blog post, we will explore different solutions to fix the Xbox 0x87e11838 error code and get you back to your gaming adventures in no time.

Fix #1: Check Your Network Connection


A stable network connection is crucial for a seamless gaming experience on your Xbox. Issues with your network connection can trigger the 0x87e11838 error code. To fix this problem, follow these steps:

  • 1. Verify that your internet connection is working correctly.
  • 2. Ensure that your Xbox is properly connected to the internet through Wi-Fi or Ethernet.
  • 3. Restart your router and modem to refresh the network connection.
  • 4. If you're using a wireless connection, try moving your Xbox closer to the router to improve signal strength.
  • 5. Consider running a network speed test to check for any performance issues.

If you continue to experience network connection problems, consult your internet service provider or a network technician for further assistance.

Fix #2: Clear Alternate MAC Address


The Alternate MAC Address is a unique identifier assigned to your Xbox console. Sometimes, issues with the Alternate MAC Address can trigger the 0x87e11838 error code. Here's how you can clear the Alternate MAC Address:

  • 1. On your Xbox, go to the Settings menu.
  • 2. Select Network, then Network Settings.
  • 3. Choose Advanced Settings, then Alternate MAC Address.
  • 4. Select Clear, and confirm your action when prompted.
  • 5. Restart your Xbox console.

After clearing the Alternate MAC Address, check if the error code persists. If it does, proceed to the next solution.

Fix #3: Check Hardware Issues




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Hardware issues can also cause the 0x87e11838 error code on your Xbox. To rule out any hardware problems, follow these steps:

  • 1. Ensure that all cables connecting your Xbox to the TV and power supply are securely plugged in.
  • 2. Check for any signs of physical damage or loose connections on your Xbox console.
  • 3. If you have an external storage device, disconnect it and try running your Xbox without it.
  • 4. Consider testing your Xbox on a different TV or monitor to see if the issue persists.

If you suspect a hardware problem, contact the Xbox support team or consult a professional technician for assistance.

Fix #4: Contact Xbox Support


If none of the previous solutions have resolved the 0x87e11838 error code on your Xbox, it may be time to reach out to Xbox support. They have a team of dedicated professionals who can provide you with personalized assistance to resolve your issue. Here's how you can contact Xbox support:

  • 1. Visit the official Xbox support website.
  • 2. Navigate to the Contact Us page.
  • 3. Choose the appropriate category for your issue.
  • 4. Select your preferred contact method, such as live chat, phone call, or email.
  • 5. Follow the instructions provided to get in touch with an Xbox support representative.

Remember to provide them with all the necessary details about your error code and the steps you have already taken to resolve it.



Encountering the Xbox 0x87e11838 error code can be a frustrating experience, but with the right troubleshooting steps, you can overcome this issue. Start by checking your network connection, clearing the Alternate MAC Address, and verifying for any hardware issues. If all else fails, don't hesitate to contact Xbox support for further assistance. By following these solutions, you'll be back to enjoying your favorite games on your Xbox in no time.



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