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Fix Sims 4 Disappeared From EA Library

How to Fix Sims 4 Disappeared From EA Library

By
Angel Marquez
2023-07-26 07:04:43


Learn How to Fix Sims 4 Disappeared From EA Library! Discover quick and easy solutions to get your game back.


If you're a fan of The Sims 4 and suddenly find that it has disappeared from your EA Library, don't panic! This is a common issue that can be easily resolved. In this blog post, we will guide you through a series of steps to help you fix this problem and get back to playing your favorite game.

Restart the EA App


One of the first things you should try is restarting the EA App. This simple step can often resolve many technical issues and ensure a fresh start for the application. To do this, follow these steps:

  • 1. Close the EA App completely.
  • 2. Restart your computer or device.
  • 3. Launch the EA App again and check if Sims 4 reappears in your library.

Restart your network devices


Sometimes, network devices like routers or modems can cause connectivity issues that result in games disappearing from the EA Library. Restarting these devices can help establish a stable connection and restore the visibility of Sims 4. Here's how you can do it:

  • 1. Turn off your router or modem by unplugging it from the power source.
  • 2. Wait for about 30 seconds to ensure that all residual power is drained.
  • 3. Plug in the router or modem again and wait for it to fully restart.
  • 4. Launch the EA App and check if Sims 4 is now visible in your library.

Check Order History




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Another important step in resolving this issue is to check your order history. This will help verify your ownership of Sims 4 and ensure that it hasn't been accidentally removed from your account. Follow these steps to access and review your order history on EA platforms:

  • 1. Open the EA website or the EA App.
  • 2. Log in to your account.
  • 3. Navigate to the "Order History" section.
  • 4. Look for Sims 4 in your order history and verify its status.
  • 5. If Sims 4 is not listed or appears as "unowned," contact EA Support for further assistance.

Clear cache files


Cache files can sometimes interfere with the display of games in the EA Library. Clearing these files can help refresh the library and make Sims 4 visible again. Follow the instructions below to clear cache files from relevant devices:


For Windows users:
  •    - Press the Windows key + R to open the Run dialog box.
  •    - Type "%ProgramData%" (without quotes) and press Enter.
  •    - Open the "Origin" folder and delete all the files and folders inside.
  •    - Restart the EA App and check if Sims 4 is now visible.

For Mac users:
  •    - Open Finder and click on the "Go" menu.
  •    - Press and hold the "Option" key to reveal the "Library" option.
  •    - Click on "Library" and open the "Caches" folder.
  •    - Locate the "Origin" folder and delete it.
  •    - Restart the EA App and check if Sims 4 is now visible.


In conclusion, if you find that Sims 4 has disappeared from your EA Library, there's no need to worry. By following the steps outlined in this blog post, you can easily fix this issue and get back to enjoying the game. Remember to restart the EA App, restart your network devices, check your order history, and clear cache files if necessary. If the problem persists, don't hesitate to reach out to EA Support for further assistance. Happy Simming!


Platform(s):
Microsoft Windows , macOS , PlayStation 4 , Xbox One
Genre(s):
Simulation
Developer(s):
Maxis
Publisher(s):
Electronic Arts

Other Tags
video game, gameplay, price, 60fps, steam


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