By
Lidia Rozo
2023-11-21 04:23:09

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Diablo 4 is an incredibly popular game that has captivated players with its intense demon-slaying adventures. However, like any software, it is not immune to technical issues. One common problem that players may encounter is the "Unable to Retrieve Necessary Data" error. Fortunately, this error can be resolved with a few simple steps. In this guide, we will specifically address the issue caused by antivirus software interference, particularly for Kaspersky users. By following the steps outlined below, you can quickly fix the error and get back to enjoying your time in the world of Diablo 4.

How to Fix Diablo 4 Unable to Retrieve Necessary Data


 Understanding the Error



Explanation of the "Unable to Retrieve Necessary Data" error in Diablo 4:The "Unable to Retrieve Necessary Data" error in Diablo 4 typically occurs when the game is unable to access the required data files. This could be due to various reasons, such as corrupted game files or interference from antivirus software. When this error occurs, it prevents players from launching the game and continuing their progress.

 Common occurrence with antivirus software interference, particularly Kaspersky: Antivirus software plays a crucial role in protecting our systems from malware and other threats. However, sometimes these programs can interfere with the proper functioning of certain applications, including games like Diablo 4. Kaspersky, a popular antivirus software, has been known to cause issues with Diablo 4, leading to the "Unable to Retrieve Necessary Data" error. Fortunately, there are steps you can take to resolve this specific problem.


 Steps to Resolve the Issue




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. Accessing the Settings menu in Kaspersky: The first step in resolving the error is to access the settings menu in Kaspersky. Follow these instructions:


  • 1. Open Kaspersky on your computer.
  • 2. Navigate to the Settings menu.


Disabling Self-Defense in Kaspersky: The next step is to disable Self-Defense in Kaspersky. This feature can sometimes interfere with the proper functioning of Diablo 4. Here's how you can do it:


  • 1. Within the General settings of Kaspersky, locate the option for Self-Defense.
  • 2. Disable Self-Defense by unchecking or toggling off the corresponding option.


Exiting Kaspersky Properly: To ensure that the changes take effect, it is important to exit Kaspersky properly. Follow these steps:


  • 1. Right-click on the Kaspersky icon located on your Windows Taskbar or hidden icons area.
  • 2. Select "Exit" from the context menu to fully close Kaspersky.


Renaming a Secret Folder in ProgramData Directory: Another step you can take to fix the error is to rename a secret folder in the ProgramData directory. Follow these instructions:


  • 1. Open File Explorer and navigate to the following directory: C:\ProgramData\Kaspersky Lab\AVP21.3 (replace "C:" with your system drive if different).
  • 2. Locate a folder named "Report" and rename it as "Report1".

 Properly Restarting Your System: To ensure that all changes are applied, it is important to properly restart your system. Follow these steps:


  • 1. Shutdown your PC using the shutdown command instead of the restart option. You can do this by pressing the Windows key + R, typing "shutdown /s" without quotes, and hitting Enter.
  • 2. Wait for your PC to completely shut down, and then power it back on.


Enabling Self-Defense in Kaspersky: After restarting your system, you will need to enable Self-Defense in Kaspersky again. Here's how you can do it:


  • 1. Launch Kaspersky once your system has rebooted.
  • 2. Access the settings menu and find the option for Self-Defense.
  • 3. Enable Self-Defense by checking or toggling on the corresponding option.


In conclusion, the "Unable to Retrieve Necessary Data" error in Diablo 4 can be frustrating for players who are eager to continue their demon-slaying adventures. However, by following the steps outlined in this guide, specifically tailored for Kaspersky users, you can quickly resolve the issue and get back into the game hassle-free. It is important to remember that antivirus software, while crucial for system security, can sometimes interfere with gaming applications. Always ensure compatibility between your antivirus software and your games to avoid such issues. With these steps, you'll be able to enjoy Diablo 4 without any data retrieval errors caused by antivirus interference. Happy gaming!


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