How to fix Microsoft Flight Simulator 2024 ‘Customize identity’ error
Delays at the departure gate are being caused by the "Customize identity" problem, however Microsoft Flight Simulator 2024 has lifted off following its introduction on November 19. We may have a solution if you are one of the numerous people experiencing this issue.
Microsoft Flight Simulator 2024's launch was far from smooth, with a large number of users experiencing freezing loading screens and crashes due to the game's popularity. Even after you manage to circumvent them, you'll be even more frustrated by the "Customize identity" mistake.
Although it can happen on Steam as well as Xbox, the "Customize identity" freeze in Microsoft Flight Simulator 2024 is more common on Xbox. If you run into this problem, don't worry—there's a simple solution.
Following initial game loading and after the loading bar screen has been passed, the "Customize identity" error message will appear. When this problem arises, you will only see the "Customize identity" page and will not be able to continue. If you're stuck because of this problem, here are the methods to fix it.
The massive surge of users joining the servers and the general difficulties that have plagued them since the game's debut likely explain why it may take multiple attempts for you to properly advance past this screen.
It is expected that you won't need to repeat this process once you have created your identity and moved on to the next launch step, as your choices will be preserved. Doing so indicates that the upload to the cloud was unsuccessful.
After you've followed the procedures above and the error persists, it's recommended that you reach out to official support for assistance. The best thing to do would be to wait and give it another shot later, because this is probably related to the continuing server problems.
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Microsoft Flight Simulator 2024's launch was far from smooth, with a large number of users experiencing freezing loading screens and crashes due to the game's popularity. Even after you manage to circumvent them, you'll be even more frustrated by the "Customize identity" mistake.
Although it can happen on Steam as well as Xbox, the "Customize identity" freeze in Microsoft Flight Simulator 2024 is more common on Xbox. If you run into this problem, don't worry—there's a simple solution.
How to fix ‘Customize identity’ error
Methods for resolving the "Customize identity" freeze in Microsoft Flight Simulator 2024
Following initial game loading and after the loading bar screen has been passed, the "Customize identity" error message will appear. When this problem arises, you will only see the "Customize identity" page and will not be able to continue. If you're stuck because of this problem, here are the methods to fix it.
- Run Microsoft Flight Simulator 2024 out of the program.
- Xbox users, make sure you've installed the "Microsoft Flight Simulator 2024 Addon Support" before continuing.
- Force a restart of your gaming console or personal computer.
- Launch Microsoft Flight Simulator 2024 once more and give it another go.
The massive surge of users joining the servers and the general difficulties that have plagued them since the game's debut likely explain why it may take multiple attempts for you to properly advance past this screen.
It is expected that you won't need to repeat this process once you have created your identity and moved on to the next launch step, as your choices will be preserved. Doing so indicates that the upload to the cloud was unsuccessful.
After you've followed the procedures above and the error persists, it's recommended that you reach out to official support for assistance. The best thing to do would be to wait and give it another shot later, because this is probably related to the continuing server problems.
Platform(s): PC, Classic Mac OS, PC-98, Windows, Xbox One
Genre(s): Amateur flight simulation
Developer(s): Microsoft
Publisher(s): Microsoft, Xbox Game Studios
Release date: August 18, 2020
Mode:
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