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Diablo 4: can’t use this content error on PS5

How to fix Diablo 4 ‘can’t use this content’ error on PS5

By
Lidia Rozo
2023-06-19 07:01:43

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Check out our detailed guide on How to fix Diablo 4 ‘can’t use this content’ error on PS5 and get back to playing one of the most highly-anticipated games of 2022!

Diablo 4 is one of the most highly-anticipated games of 2022, and players have been eagerly awaiting its release. However, during the Early Access period, some players have encountered the frustrating "can't use this content" error when trying to play on their PS5 console. 

This error can prevent players from accessing certain features of the game, making it difficult to fully enjoy the experience. In this blog post, we'll explore some potential solutions to this error and help you get back to playing Diablo 4 on your PS5.

Link Your Blizzard.net Account to Your PSN Account


One potential cause of the "can't use this content" error is a failure to link your Blizzard.net account to your PSN account. If you haven't already done so, you'll need to link these accounts in order to access the full range of Diablo 4 features on your PS5. To link your accounts, follow these steps:

  • 1. Log into your Blizzard.net account and navigate to the "Connections" section.
  • 2. Click "Connect" next to the PlayStation Network option.
  • 3. Follow the prompts to sign in with your PSN account and authorize the connection.

Once your accounts are linked, you should be able to access all of the Diablo 4 content available on your PS5.

Verify Console Sharing



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Another potential cause of the "can't use this content" error is a failure to enable Console Sharing on your PS5. Console Sharing allows multiple users to access games and content on the same console, but it must be enabled in order to work properly. To verify that Console Sharing is enabled on your PS5, follow these steps:

  • 1. Navigate to the "Settings" menu on your PS5.
  • 2. Select "Users and Accounts" and then "Other Settings."
  • 3. Make sure that the "Console Sharing and Offline Play" option is set to "On."

If Console Sharing is not enabled on your PS5, you may encounter errors when trying to access certain features of Diablo 4. By verifying that Console Sharing is enabled, you can eliminate this as a potential cause of the error.

 Restore Game Licenses


If neither of the above solutions work, it may be necessary to restore your game licenses on your PS5. Game licenses are essentially digital permissions that allow you to access and play games on your console. Sometimes, these licenses can become corrupted or otherwise disrupted, causing errors like the "can't use this content" error. To restore your game licenses on your PS5, follow these steps:

  • 1. Navigate to the "Settings" menu on your PS5.
  • 2. Select "Users and Accounts" and then "Other Settings."
  • 3. Choose "Restore Licenses" and follow the prompts to restore your licenses.

Once your licenses have been restored, try launching Diablo 4 again to see if the error has been resolved.

 Check Diablo 4 Authentication Servers


Finally, it's worth noting that server downtime can sometimes cause the "can't use this content" error in Diablo 4. If none of the above solutions work, it's possible that the error is related to server issues. In this case, the best course of action may be to check the Diablo 4 authentication servers and wait for any server issues to be resolved. You can check the status of these servers on the Blizzard website or through other online resources.

Encountering the "can't use this content" error when playing Diablo 4 on your PS5 can be frustrating, but there are a number of potential solutions to this issue. By linking your Blizzard.net account to your PSN account, verifying Console Sharing, restoring your game licenses, and checking authentication server status, you can help ensure that you're able to fully enjoy the Early Access period of Diablo 4 on your PS5. If you continue to experience issues, don't hesitate to reach out to Blizzard support for further assistance.


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