How to Fix Among Us 3D Verification Email Not Received Issue

Learn how to fix the Among Us 3D verification email not received problem. Follow our step-by-step guide to ensure you can verify your account hassle-free.
It's exciting to see the launch of Among Us 3D! The transition to a 3D world with new features sounds like a fantastic evolution of the original social deduction game. However, the verification email issue you've described is certainly a frustrating roadblock for eager new players. Let's break down the problem and the suggested solutions:

Fix Among Us 3D Verification Email Not Received Issue

The launch of Among Us 3D on May 6, 2025, has been met with enthusiasm, thanks to its immersive 3D environment, new game modes, and mechanics. However, a significant number of players are encountering a snag during the initial setup: not receiving the account verification email after selecting their in-game language and entering their email address. This issue is preventing them from accessing the game.

The KWS Verification System and the Problem:

Among Us 3D utilizes KWS (Kids Web Services) for account verification, particularly for players identified as being under 18 years of age. Even if your age is mistakenly flagged as under 18, the game triggers the KWS verification process, requiring you to click a link in a confirmation email to gain access. The core of the problem lies in the fact that the KWS system isn't functioning reliably, with many players reporting that they haven't received any verification emails. Compounding the issue, players often find themselves stuck on the verification screen without the ability to access the in-game menu or even close the game normally (requiring an Alt+F4).

Official Response from Schell Games:

Thankfully, the official Schell Games Player Support Steam account has acknowledged this issue and provided some initial guidance. Their statement indicates that the verification email delivery might be delayed by a few hours due to the high volume of players logging in after the game's launch.Here's their exact message: Thank you for signing up to keep your account safe! Please be patient, unfortunately the verification email can take a couple of hours to be delivered. Be sure to check all email inboxes, including your spam filter to ensure you see it when it arrives. If after a few hours it still doesn’t show up, please reach out to our Player Support team at https://schellgames.atlassian.net/servicedesk/customer/portal/1/group/1 so we can help you work through the issue. We apologize for the inconvenience.

Workarounds to Try If You Haven't Received the Email:

Based on player experiences and the official advice, here are some steps you can take if you haven't received your Among Us 3D verification email:

Wait Patiently and Check All Folders: As per the official statement, allow a few hours for the email to arrive. Thoroughly check all your email inboxes, including your spam or junk mail folders.

Remove Connected Email from KWS and Try Again: One player reported success by removing Among Us 3D/KWS from their connected applications within their email account settings. After doing so, they restarted the game and registered their email again, bypassing the issue. This might be worth trying, though the exact steps will vary depending on your email provider (Gmail, Outlook, etc.). Look for settings related to connected apps or security.

Restart Among Us 3D Multiple Times: Another player found that repeatedly restarting the game eventually allowed them to proceed. While this worked for one user, they also noted that the issue reappeared later, suggesting it might be a temporary fix.

Ensure the Correct Age is Set (If Applicable): If you are above 18 years old, the game ideally shouldn't be using the KWS verification. If you suspect your age was incorrectly set during the initial setup (if there was an age selection step), you might need to try reinstalling and carefully providing your correct age.

Reinstall the Game: If the issue persists after trying the above steps and waiting for a reasonable amount of time, reinstalling Among Us 3D and attempting the sign-in process again could be the ultimate solution. This might resolve any corrupted files or incorrect initial configurations.

Contact Schell Games Support: As recommended by the official Player Support, if you still haven't received the verification email after a few hours, your best course of action is to contact the official Schell Games support team. You can do this by clicking on the provided link: https://schellgames.atlassian.net/servicedesk/customer/portal/1/group/1. Raise a support ticket detailing the issue you're experiencing.

Hopefully, one of these steps will help you resolve the verification email issue and allow you to dive into the exciting 3D world of Among Us! Stay patient, and don't hesitate to reach out to the official support team if the problem persists.

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