How to Fix the Zenless Zone Zero Grey Screen on PC

By Angel Marquez | 2024-07-11 10:32:03
We invite you to discover How to Fix the Zenless Zone Zero Grey Screen on PC with this excellent and explanatory guide.

miHoYo's latest free title Zenless Zone Zero is the latest free title and is already one of the most relevant releases of 2024. The game is available on multiple platforms, such as PlayStation4, mobile devices and PC, on which it works seamlessly. excellent. Although performance is excellent on a wide variety of hardware, some technical issues are delaying the launch. If you're constantly getting a gray screen while trying to play Zenless Zone Zero, here's how you can fix it.

How to Fix the Zenless Zone Zero Grey Screen on PC



To resolve the Zenless Zone Zero gray screen issue, you need to install the Media Feature Pack if you are using an N edition of Windows. The Media Feature Pack is required to play a large number of video files, especially in games. Since N editions of Windows lack the Media Feature Pack, installing this software manually is required. There are two ways to install Media Feature Pack on Windows.

  • The package will be installed on Windows.
  • It is feasible to download the package by using Windows.
  • In Windows Search, click “Manage optional features” and open it.
  • Enter the "Add a feature" button
  • Testing multimedia functions
  • Please install it and restart your PC.

This will download and install the media package required by Zenless Zone Zero automatically.

Consider the package and proceed to instruct it.


If you cannot display the media package in search, you can download it directly from the Microsoft website. Select the current version of Windows and download the package simply. Install the package and restart your computer. Once the process is complete, start Zenless Zone Zero again. It should work normally now, without any grey/gray screen. If no such action has been taken, check the following troubleshooting recommendations:

  • Make sure you have the latest GPU drivers: Nvidia, AMD and Intel.
  • Modify DirectX and Visual C+ distribution resources
  • If you are playing on a laptop, switch to its dedicated GPU.


We can conclude that knowing how to fix the Zenless Zone Zero gray screen on PC is easier than we thought, we just have to follow these instructions to try to return to the normality of our fun.
Tags: HoYoverse game, Action RPG, Urban fantasy, New Eridu, Ether, Hollows, Zenless Zone Zero characters, Zenless Zone Zero ti
Platform(s): Windows PC, iOS, Android, PlayStation 5 PS5
Genre(s): Action role-playing, hack and slash
Developer(s): miHoYo
Publisher(s): miHoYo, COGNOSPHERE
Engine: Unity
Release date: July 4, 2024
Mode: Single-player
Age rating (PEGI): +12
Video preview



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