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Fix PUBG Error Could Not Connect

How to Fix PUBG Error Could Not Connect

By
Angel Marquez
2023-05-30 03:12:53

Read this article in: Espanol | Francais | Deutsch | Portugues | Italiano



Our guide shows you How to Fix PUBG Error Could Not Connect and improve your overall gameplay experience.


PlayerUnknown's Battlegrounds, or PUBG, is one of the most popular online battle royale games in the market today. However, as with any online game, it is not immune to errors and connectivity issues. One of the most common errors that PUBG players encounter is the "Could Not Connect" error. This error prevents players from connecting to the game servers, making it impossible to play the game. In this guide, we will go over the steps you can take to fix the PUBG error Could Not Connect.

Check PUBG Game Servers


The first thing you should do when encountering the Could Not Connect error is to check the status of the PUBG game servers. The server status can be checked using the official PUBG website or third-party applications such as DownDetector. If the servers are down or experiencing issues, you will need to wait until they are back up and running before you can connect to the game.


If the servers are up and running, but you are still encountering the error, you can try the following steps:

  • 1. Exit the game and restart your computer.
  • 2. Check your internet connection and make sure it is stable.
  • 3. Clear the cache and data of the PUBG game.
  • 4. Verify the integrity of the game files through Steam.

Test Your Network Connection


If the game servers are up and running, but you are still encountering the error, the issue might be with your network connection. To test your network connection, follow these steps:

  • 1. Restart your router and modem.
  • 2. Check your network settings and make sure they are correct.
  • 3. Run a network diagnostic test to determine if there are any network issues.
  • 4. Disable any VPN or proxy services you may be using.

Exclude PUBG Install Directory in Antivirus




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Antivirus software can sometimes interfere with PUBG and cause the Could Not Connect error. To fix this issue, you can exclude the PUBG install directory from antivirus scans. Here's how to do it:

  • 1. Open your antivirus software.
  • 2. Go to the settings menu.
  • 3. Look for the exclusion or whitelist option.
  • 4. Add the PUBG install directory to the exclusion list.

Close Network Heavy Programs


Network-heavy programs such as torrent clients and download managers can cause issues with PUBG and lead to the Could Not Connect error. To fix this issue, close any network-heavy programs you may have running in the background before launching the game.

Contact PUBG Support


If you have tried all the above steps and are still encountering the error, you can contact PUBG support for further assistance. When contacting support, be sure to provide the following information:

  • 1. Your account information
  • 2. The platform you are playing on (PC, Xbox, or PlayStation)
  • 3. The error message you are receiving
  • 4. Any steps you have taken to try and fix the issue


The PUBG error Could Not Connect can be frustrating and prevent you from enjoying the game. However, by following the steps we have outlined above, you should be able to fix the issue and get back to playing PUBG in no time. Remember to always check the status of the game servers, test your network connection, exclude the PUBG install directory from antivirus scans, close any network-heavy programs, and contact PUBG support if needed.


Platform(s):
PC, Android, iOS, Xbox One, PS4
Genre(s):
Battle royale, Shooter
Developer(s):
PUBG Corporation
Publisher(s):
PUBG Corporation, Xbox Game Studios, Tencent Games, Humble Store
Engine:
Unreal Engine 4
Release date:
December 20, 2017
Mode:
Multiplayer
age rating (PEGI):
16+

Other Tags
video game, gameplay, price, 60fps, steam


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