By
Angel Marquez
2023-04-11 09:57:34

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Check out our blog for some quick troubleshooting steps How to Fix PS5 Error Code NP-104602-3 and get back to gaming in no time!


Are you experiencing an error message with code NP-104602-3 on your PS5? Don't worry; you're not alone. This error code usually indicates a connectivity issue between your PS5 and the PlayStation Network. Fortunately, there are some steps you can take to troubleshoot and fix this error. In this blog post, we'll guide you through the process of fixing PS5 error code NP-104602-3.

Check the PS server status


Before you start troubleshooting your PS5, it's always a good idea to check the status of the PlayStation Network server. If the server is down, you won't be able to connect to the network, and you'll see the error code NP-104602-3. Here's how to check the server status:

  • 1. Visit the PlayStation Network Service Status page.
  • 2. Check the status of the PSN services listed on the page.
  • 3. If the status is "Online," the server is working fine. If it's "Offline," wait until the server goes back online.

If the server is down, you don't need to do anything else. Just wait until the server is back online, and the error code should disappear.

Power cycle your WiFi router


If the server is up, and you're still experiencing the error code NP-104602-3, the next step is to power cycle your WiFi router. Power cycling your router means turning it off completely, unplugging it from the power source, waiting for a few minutes, and plugging it back in. Here's how to do it:

  • 1. Turn off your router.
  • 2. Unplug the power cord from the router.
  • 3. Wait for at least 30 seconds.
  • 4. Plug the power cord back into the router.
  • 5. Turn on your router and wait for it to fully restart.

After power cycling your router, try to connect your PS5 to the network again. If the error code persists, move on to the next step.

Rebuild the database




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If power cycling your router didn't help, the next step is to rebuild the database on your PS5. Rebuilding the database means cleaning up the files and system data on your console, which can help fix any errors that may be causing the problem. Follow these steps to rebuild the database:

  • 1. Turn off your PS5 completely.
  • 2. Press and hold the power button on your PS5 for at least 7 seconds until you hear a second beep.
  • 3. Connect your controller to your PS5 using a USB cable.
  • 4. Select "Rebuild Database" from the menu that appears.
  • 5. Wait for the process to complete.

After the database rebuild is complete, try to connect your PS5 to the network again. If the error code persists, move on to the next step.

Clear the cache


Clearing the cache on your PS5 can also help fix the error code NP-104602-3. The cache is a type of temporary data that your console stores to help it run more efficiently. However, sometimes the cache can become corrupted, causing issues with your console's performance. Here's how to clear the cache on your PS5:

  • 1. Turn off your PS5 completely.
  • 2. Press and hold the power button on your PS5 for at least 7 seconds until you hear a second beep.
  • 3. Connect your controller to your PS5 using a USB cable.
  • 4. Select "Clear Cache" from the menu that appears.
  • 5. Wait for the process to complete.

After clearing the cache, try to connect your PS5 to the network again. If the error code persists, move on to the next step.

Change the WiFi Frequency Band


Finally, if none of the above steps work, you can try changing the WiFi frequency band on your PS5. Frequency bands are like channels that your WiFi router uses to transmit data. Sometimes, certain frequency bands can interfere with your PS5's connection to the network, causing errors like NP-104602-3. Here's how to change the WiFi frequency band on your PS5:

  • 1. Go to "Settings" on your PS5.
  • 2. Select "Network."
  • 3. Select "Set Up Internet Connection."
  • 4. Choose your WiFi network from the list.
  • 5. Select "Advanced Settings."
  • 6. Change the "Frequency Band" setting from "Auto" to "2.4 GHz" or "5 GHz."
  • 7. Save the changes and try to connect to the network again.


The error code NP-104602-3 can be frustrating, but with the steps outlined in this blog post, you should be able to fix the issue and get back to gaming. Remember to check the PlayStation Network server status, power cycle your router, rebuild the database, clear the cache, and change the WiFi frequency band in order until you find the solution that works for you. Good luck!


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