How To Fix Diablo 4 Stuck on Retrieving Hero List

By Angel Marquez | 2024-06-24 10:54:39

We have made an explanatory guide to tell you How to Fix Diablo 4 Stuck on Retrieving Hero List.
The Diablo 4 stuck on retrieving hero list issue can have a variety of origins, from issues with Blizzard servers to corrupted game files or an unstable internet connection. To effectively fix it, it is crucial to identify the root cause of the problem.

Initial Checks

Server Status: Before you dive into more complex solutions, check the status of Blizzard's server for Diablo 4. If there are any known issues or ongoing maintenance, the cause of the problem is likely to lie with the servers, in which case you will have to wait for it to be resolved.
Internet Connection: A poor or unstable internet connection can prevent proper communication with the game servers, leading to the hero list issue. Make sure you have a stable connection and try connecting via cable instead of Wi-Fi to rule out network issues.
Restarting the game and router: A simple restart of the game and router may fix temporary issues causing the stuck. Close Diablo 4 completely, restart your router, and wait for it to reboot before launching the game again.

How to fix Diablo 4 stuck on retrieving hero list?

Logging out and logging back in: Some players have reported that logging out of Diablo 4 multiplayer and logging back in has fixed the issue. Try this simple method before moving on to more complex solutions.

Disabling firewall and antivirus: In some cases, your third-party firewall or antivirus software may interfere with the game's connection, causing the hero list issue. Try temporarily disabling them to see if this fixes the problem. Remember to re-enable them once the issue is fixed.

Changing server region: If you are in a region with a higher incidence of the issue, such as the US region, you can try switching to a different server region, such as the Asian region. You can also try logging in when there are fewer players online to reduce server load.

Verifying the integrity of game files: Some game files may be corrupted or missing, which is causing the issue. The Battle.net launcher has a feature to verify the integrity of game files. Follow these steps:

Open the Battle.net launcher.
Select Diablo 4 from the list of games.
Click the gear icon next to the "Play" button.
Select "Scan and Repair."
Click "Start Scan" and wait for the repair to complete.
Once the process is complete, restart your PC.

Updating Diablo 4: Make sure you have the latest version of the game installed. Updates often include bug fixes and performance improvements that may resolve the issue. You can check for updates in the Battle.net launcher.

Blizzard Support

If you have tried all of the above solutions and the issue persists, please contact Blizzard Support for Diablo IV. Before contacting them, generate a WinMTR report for each of the servers and share it with them. This will help them identify the cause of the problem and provide you with a specific solution.

Tips

Try launching Diablo 4 as an administrator.
Make sure your system date and time are correct.
Delete the Battle.net and Cache folders on your PC.
Reinstall Diablo 4 as a last resort.

In conclusion, the Diablo 4 stuck on retrieving hero list issue can be frustrating, but with proper diagnosis and solutions, you can fix it and get back to enjoying the game with your friends.

Tags: Diablo IV, action RPG, dungeon crawler, loot-driven, dark fantasy, character classes, skill trees, endgame content, worl

Platform(s): Xbox One, Xbox Series X/S, PlayStation 4, PlayStation 5, Microsoft Windows

Genre(s): Action role-playing, hack and slash

Developer(s): Blizzard Team 3, Blizzard Albany

Publisher(s): Blizzard Entertainment

Release date: June 6, 2023

Mode: Single-player, multiplayer

Age rating (PEGI): 18+

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