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Fix the EA App Crashing - Guide

How to Fix the EA App Crashing

By
Lidia Rozo
2023-05-08 02:05:55

Read this article in: Espanol | Francais | Deutsch | Portugues | Italiano



Our guide on how to fix the EA app crashing will help you get back to enjoying your favorite games from Electronic Arts. 

Electronic Arts (EA) is a popular video game developing company that has a wide range of games available to play on various devices. However, sometimes, players encounter issues with the EA app crashing, which can be frustrating. If you're one of those people, don't worry, as there are several solutions to this problem. In this guide, we'll go through some of the most effective solutions to fix the EA app crashing.

 Solution 1: Rename EA data folders


 Explanation of the solution.

 One of the most common reasons for the EA app crashing is corrupted game files. To fix this issue, you can try renaming the EA data folders, which will force the app to create new data folders.

 Step-by-step guide on how to rename EA data folders


  • 1. Close the EA app and all related processes.
  • 2. Open the File Explorer and navigate to the EA data folders. The location of these folders may vary depending on the operating system and the game you're playing.
  • 3. Find the folders that have the name of the game you're playing. For example, if you're playing FIFA 21, the folder name should be "FIFA 21."
  • 4. Rename the folders by adding "OLD" at the end of the name. For example, "FIFA 21" should be renamed to "FIFA 21 OLD."
  • 5. Restart the EA app and check if the issue persists.

Solution 2: Set the EA app to run as an administrator



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Explanation of the solution

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 Sometimes, running the EA app as an administrator can solve the crashing issue. This will give the app more permission to access the system resources, which can help it run smoothly.

How to set the EA app to run as an administrator


  • 1. Right-click on the EA app icon and select "Properties."
  • 2. Go to the "Compatibility" tab.
  • 3. Check the box that says "Run this program as an administrator."
  • 4. Click on "Apply" and then "OK."
  • 5. Restart the EA app and check if the issue persists.

Solution 3: Update Microsoft Visual C++


 Explanation of the solution


If the EA app crashing issue persists, it could be due to an outdated Microsoft Visual C++ library. Updating this library can fix the issue.

How to update Microsoft Visual C++


  • 1. Open the Control Panel.
  • 2. Go to "Programs and Features."
  • 3. Find the Microsoft Visual C++ library and click on it.
  • 4. Select "Update" and follow the instructions to update the library.
  • 5. Restart the EA app and check if the issue persists.

Solution 4: Check the EABackgroundService is running


 Explanation of the solution


EABackgroundService is a background service that runs with the EA app. If this service is not running, the app may crash. Checking and restarting this service can solve the issue.

How to check if EABackgroundService is running


  • 1. Press "Windows key + R" to open the Run dialog box.
  • 2. Type "services.msc" and press Enter.
  • 3. Find the EABackgroundService and check if its status is "Running."
  • 4. If the status is not "Running," right-click on the service and select "Start."
  • 5. Restart the EA app and check if the issue persists.

 Solution 5: Clear DNS cache


 Explanation of the solution


Clearing the DNS cache can fix some issues related to network connectivity, which can lead to the EA app crashing.

 Step-by-step guide on how to clear DNS cache


  • 1. Press "Windows key + R" to open the Run dialog box.
  • 2. Type "cmd" and press Enter.
  • 3. Type "ipconfig/flushdns" and press Enter.
  • 4. Restart the EA app and check if the issue persists.

Solution 6: Clean boot the Windows PC


 Explanation of the solution


Sometimes, third-party software can interfere with the EA app, causing it to crash. A clean boot can help identify which software is causing the issue.

How to clean boot a Windows PC


  • 1. Press "Windows key + R" to open the Run dialog box.
  • 2. Type "msconfig" and press Enter.
  • 3. Go to the "Services" tab and check the box that says "Hide all Microsoft services."
  • 4. Disable all the remaining services.
  • 5. Go to the "Startup" tab and click on "Open Task Manager."
  • 6. Disable all the startup items.
  • 7. Restart the PC and launch the EA app.
  • 8. Check if the issue persists.
  • 9. If the issue is resolved, enable the services and startup items one by one until you find the one causing the issue.

Solution 7: Select the EA app’s Repair option

If you have tried all the above solutions and the EA app is still crashing, try selecting the app’s repair option. This option is available on some devices and can help to repair any issues with the app. Here is a step-by-step guide on how to select the EA app’s repair option:

Explanation of the solution


The EA app’s repair option is a built-in feature that helps to repair any issues with the app. This option can be accessed on some devices and can help to resolve the crashing issue.

Step-by-step guide on how to select the EA app’s Repair option


  • 1. Go to your device’s settings
  • 2. Select the ‘Apps’ option
  • 3. Find and select the EA app from the list of installed apps
  • 4. Select the ‘Storage’ option
  • 5. Tap on the ‘Clear cache’ option
  • 6. Tap on the ‘Repair’ option
  • 7. Wait for the repair process to complete
  • 8. Restart your device and launch the EA app.

In conclusion, the EA app crashing can be a frustrating issue to deal with. However, with the above solutions, you can fix this issue and get back to enjoying your favorite games. Remember to try each solution until you find the one that works for you.



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